Faulty or wrong items

Returns & Refunds

Last updated: 7 June 2026

We want you to be happy with your inks. Here's how returns and refunds work at Ink Vial.

Because every sample is decanted and filled fresh to order, we're unable to accept returns for change of mind - this is permitted for made-to-order and sealed/perishable goods under the Consumer Contracts Regulations 2013. But if something's faulty, damaged, leaked, or we've sent the wrong ink, we'll always put it right.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged in transit, leaked, or isn't what you ordered, please contact us within 14 days of receiving it at hello@inkvial.co.uk with:

Your order name/email,
Which item(s) are affected, and
A photo of the issue (this really helps us sort it quickly).

We'll arrange a replacement or full refund (including any delivery cost paid) for the affected item - whichever you prefer. We may ask you to return the item, and if so we'll cover the return postage.

Refunds

Approved refunds are made to your original payment method via Stripe, usually within 5-10 working days.

Your statutory rights

None of the above affects your legal rights under the Consumer Rights Act 2015, which require goods to be as described and of satisfactory quality.

Contact

Ink Vial is a trading name of Pixels and Ink Ltd, a company registered in England & Wales (Company No. 15716844), registered address: 41 Fernhurst Road, Leicester, LE3 2PG, United Kingdom.
Email: hello@inkvial.co.uk